Terms of Service

1. About these terms

These Terms of Service apply to GolpoTwist, a Bengali interactive storytelling app provided by Md Nazmul Haque Arif, operating under the name arifz (“we”, “us”). By using the app, you agree to these terms. If you cannot legally agree on your own, involve a parent or guardian. Your mandatory consumer rights remain unaffected. GolpoTwist's Android package is xyz.arifz.golpotwist. These terms govern the app and its content; Google Play's terms and the seller information shown at checkout also apply to transactions processed through Google Play. You may save or print this page for your records.

2. Using GolpoTwist

You receive a limited, personal, non-exclusive license to use the app and content for lawful entertainment. Stories, artwork, music, software and other content belong to their respective rights holders. Do not redistribute paid content, bypass purchase protections, exploit payment or reward systems, or use the app unlawfully. These restrictions do not override uses expressly permitted by law. You may share endings through the app’s sharing features.

3. Stories and availability

Stories are fictional entertainment and may contain themes described in the store rating or story information. Choices affect fictional outcomes. Some content requires a download or purchase. Network access, available storage, compatible software and Google Play availability can affect features. We may fix, update or discontinue features, subject to applicable law and rights associated with purchased content; no specific future story or update is promised beyond the purchased description and any support or updates required by law. The current Android app requires Android 7.0 or later on a compatible device; the Google Play listing shows current compatibility. Stories are primarily in Bengali, downloaded media uses device storage, and paid story content is protected against unauthorized copying. Play availability and product offers can vary by country.

4. Payments, diamonds and digital items

Available products and prices are shown in the app and Google Play checkout. Purchases are processed by Google Play under its applicable terms. Diamonds are virtual consumable items for use within GolpoTwist; they are not money, cannot be transferred or redeemed for cash, and have no value outside the app except any refund rights required by law. A purchase grants the described digital benefit, not ownership of intellectual property. Rewarded-ad benefits depend on successful completion and confirmation; ads may be unavailable.

The current products are one-time purchases, not automatically renewing subscriptions: individual story unlocks, the story bundle, Remove Ads and a consumable 50-diamond pack. Review the product description and total price, including any applicable taxes shown at checkout, before confirming. Your payment method is selected in Google Play. Pending payments grant the purchased benefit after Google Play confirms payment. There is no physical delivery; content is unlocked in the app and media may need a separate download.

Remove Ads covers the library and chapter-end placements described in the app. Rewarded ads that you choose to watch remain available. The bundle covers the content described in its offer; these terms do not independently promise every future release.

5. Restoring purchases and protecting progress

Eligible non-consumable purchases can be recovered through Google Play using the purchasing account and the app’s restore/sync functionality. Consumed diamond purchases are not generally restored as outstanding purchases by Google Play. Progress and balances rely on local storage and any available Android backups; clearing storage, uninstalling or changing devices can cause loss. Backup availability and restoration are not guaranteed. Contact support about missing purchases with the order reference and problem description, without sending payment-card details.

6. Refunds, withdrawal and digital-content rights

Refund requests are handled under Google Play’s applicable refund rules and any mandatory local consumer rights. See Google Play refund information, or contact us for purchase support. These terms do not impose a blanket no-refund rule or exclude legal remedies for defective or undelivered digital content.

For EEA and UK consumers, a statutory 14-day withdrawal period may apply to a distance contract. For immediately supplied digital content, that right is lost only if the applicable legal conditions are met, including your prior express consent to immediate supply, acknowledgement of the loss of withdrawal rights and the required contract confirmation. Merely reading these terms or installing the app does not provide that separate consent. Rights concerning faulty, missing or misdescribed content remain.

Where a withdrawal right applies, tell us by email before the period expires, or use Google Play's applicable cancellation/refund process. You can use this optional notice: “To Md Nazmul Haque Arif (arifz), [email protected]: I give notice that I withdraw from my contract for [product], ordered on [date], Google Play order reference [reference]. Consumer name: [name]. Consumer address: [address]. Date: [date].” A clear statement is sufficient; this wording is not compulsory. A valid withdrawal will be reimbursed within the period and by the method required by applicable law. Do not send payment-card details.

See Google Play's EEA and UK refund guidance. Depending on applicable law, remedies for non-conforming digital content can include bringing it into conformity, a price reduction or ending the purchase contract and receiving a refund.

7. Ads, privacy and external services

The app may show ads and offers optional analytics controls. Data handling is explained in the Privacy Policy. Google Play, advertising services and apps you choose for sharing have their own terms and policies. Availability of third-party services is outside our direct control.

8. Responsibility and legal rights

We aim to keep GolpoTwist functional but cannot promise uninterrupted availability or compatibility with every device. To the extent permitted by law, the app is provided as available without additional guarantees. Nothing here excludes liability that cannot legally be excluded, including applicable consumer guarantees, fraud or intentional misconduct. Responsibility for losses is determined by applicable law; these terms do not remove mandatory rights or restrict access to competent courts or consumer authorities.

9. Ending use and changes

You may stop using and uninstall the app at any time. Local-data deletion and backups are explained in the Privacy Policy. We may update these terms for changes in features or legal requirements, showing a revised date and providing additional notice where required. Changes do not remove rights already accrued under applicable law.

10. Provider information and complaints

Legal provider: Md Nazmul Haque Arif
Developer / trading name: arifz
Contact address: AMAZING PARADISE, HOUSE KA 14, FLAT#4/A TITASH ROAD, SOUTH BADDA, DHAKA 1212, Bangladesh
Email: [email protected]
Contact phone: +880 1683 505006

Use these contact details for app support, purchase problems, withdrawal notices or complaints. The arifz name identifies the developer brand; the legal provider above is responsible for GolpoTwist under these terms.

Describe the problem and requested remedy, and include the app version and order reference when relevant. You do not have to purchase additional content to obtain support or submit a complaint. You retain any right to contact a competent consumer authority, use applicable dispute-resolution procedures or bring proceedings in a court available under consumer law, including protections in your country of habitual residence.